Legal
Refund Policy
Transparent refund terms. No hidden clauses.
Last updated: June 2026
Refund Overview
At Goa Trip Package, operated by Shivendra Yadav, we believe in fair and transparent refund practices. Your refund amount depends on when you cancel relative to the scheduled experience. All refunds are processed through the original payment method via PayU.
Refund Schedule
| Cancellation Window | Refund | Details |
|---|---|---|
| 48+ hours before experience | 100% | Full refund, no questions asked |
| 24 to 48 hours before | 75% | 25% retained as processing fee |
| 12 to 24 hours before | 50% | 50% retained as late cancellation fee |
| Less than 12 hours / No-show | 0% | No refund applicable |
PayU Refund Timeline
Once a refund is approved by Goa Trip Package, the following processing timelines apply:
- Refund initiation: Within 24 hours of cancellation approval.
- Credit/Debit Cards: 5–7 business days to reflect in your account.
- UPI: 2–4 business days.
- Net Banking: 5–7 business days.
- Wallets: 1–3 business days.
- Bank Transfer: 3–5 business days after initiating NEFT/RTGS.
You will receive a refund confirmation on WhatsApp and email with the PayU refund reference number for tracking.
Special Cases
Weather-Related Cancellations
If an experience is cancelled due to adverse weather conditions (heavy rain, high seas, storms, or government weather advisories), you will receive a full refund or the option to reschedule at no extra cost, at your choice.
Operator Cancellations
If a cruise operator, yacht owner, or activity vendor cancels the experience for any reason (mechanical issues, overbooking, crew unavailability), you will receive a full refund within 24 hours. We will also attempt to offer an equivalent alternative at no additional cost.
Partial Service Delivery
If an experience is significantly shorter or differs from what was described (e.g., cruise route changed, activity reduced), you may request a partial refund. We will review the case and provide a fair resolution within 48 hours.
Government Restrictions or Force Majeure
Cancellations due to government orders, lockdowns, curfews, or natural disasters qualify for a full refund or credit towards a future booking (valid for 12 months).
Non-Refundable Items
- No-shows without prior cancellation communication
- Services already rendered (even if partially utilised)
- Convenience fees and payment gateway charges (applicable only for refunds below 100%)
- Custom/bespoke arrangements (e.g., personalised decorations, custom cakes) where the vendor has already incurred costs
How to Request a Refund
- Contact us on WhatsApp (+91 98908 30249) or email info@goatrippackage.com with your booking ID.
- Our team will verify the cancellation window and confirm your eligible refund amount.
- Upon confirmation, the refund is initiated through PayU within 24 hours.
- You will receive a refund confirmation with reference number on WhatsApp and email.